FAQ

Frequently asked questions

What is the delivery time


Due to the specific nature of the manufacturing process, each item is created for each specific order, and therefore we do not keep any stock. Also, because each item is sewn by hand and then passed through quality control to make sure it meets our high standards, the delivery times may be slightly higher. The standard delivery times can vary between 9 - 20 business days during this period due to COVID 19. If you choose Express Delivery, the items will be delivered in 3 - 5 business days.




How can I log in


To create a customer account, click on the "Login" link at the top right of the page, then in the login section select the login method. If you selected "Sign up with email" fill in the registration form. You can also create your customer account very easily when you place your first order. In both cases, you must enter your email address and password. With this data, you can then log in at any time to your customer account where you can view orders, change the data entered, save your favorite items or track the status of your orders.




How can I change my password or renew my forgotten password?


At the top of the home page, click the "Login" button, then the "Forgot your password?" Button and enter your registered email address.

We will send you an e-mail directly to replace your password.

The password can then be changed to a new one of your choice.




How do I delete my client account?


Send an informal email to our email address, expressing your desire to delete the account, and we will immediately delete your customer account.




Can I find out more about my data? How can I invoke the right to data portability?


You can invoke your right to data transfer (art. 20 of the General Data Protection Regulation) by e-mail to our customer service.




How can I order?


It is very simple to order from us on the site.

After deciding on what you want to buy, you can either click buy now or add the items in the card. After placing the desired items in the shopping cart, press the "View Cart" button and follow the checkout process.

As a new customer, you can do this very comfortably during the ordering process and you are logged in automatically. If you already have a customer account, you can easily register with your user data (email address and password). Then you have to go through the three steps of the order process (Address - Payment Method - Confirmation), after which you can complete the order.




What do I do if the desired item is no longer in stock?


That's an easy one. Since we do not keep any stock, every item is manufactured specifically for you. So anything you see on the site can be available to purchase at any time until the relevant item is removed from the site. This is why the entire buy to wear process may be a little longer than usual.




What payment methods are accepted?


You can choose from the following payment methods: Debit/Credit Card and Paypal.




Can my delivery address be different from my billing address?


Yes, you can request delivery of the order to an address other than the billing address, e.g. at work. All you have to do is select the payment method and enter the desired delivery address in the »Delivery address« field.





WANDAVERSE
INFORMATION
FOLLOW US
JOIN US

© 2020 by WANDAVERSE APPAREL.